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Small businesses need a flexible telecommunication system that can easily adapt their changing and growing needs. The Strata CTX100 is specifically designed to provide the exact telecommunication features your business requires today, and as it grows in the future. That makes the Strata CTX100 the ultimate cost-effective telecommunication solution to give you the investment protection you need.

Whether you need a basic telephone system or advanced capabilities, you can expand functionality as needed. The Strata CTX100 digital business telephone system offers valuable options to provide the comprehensive solution for your full range of telecommunication needs:

• Multiple System Networking
• Remote User Access
• Voice Over Internet Protocol
• ACD/MIS Call Center Functions
• Computer Telephony Integration
• Voice Mail/Auto Attendant
   

Communicate With Ease

While Strata CTX100 is technologically advanced, it's designed to be easy to use. That means your employees will get the most out of the system's powerful communication capabilities:

• Intuitive interface matches the way your employees naturally use the telephone.
• Displays simple instructions - including voice mail controls - on the telephone's LCD screen.
• Enables employees to use sophisticated features with minimal training.
• Save lots of time by executing frequently used calling features at the touch of one button. User-programmable buttons make it a snap!

Control Costs For Greater Profitability

Strata CTX100 improves both your operational efficiency and your bottom line. Here’s how Strata CTX100 helps you control costs:

• Information on every incoming and outgoing call is at your fingertips to help you determine cost-saving strategies.
• Control employee access to long-distance calling.
• Calls are routed via your least costly trunk line or long-distance carrier.
• Take advantage of cost-effective high-speed digital services.
• Remote system programming and administration won’t disrupt normal business operations.
   

Stratagy Voice Processing And Voice Mail Solutions
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Businesses of all sizes now rely on voice mail and overall voice processing to help manage calls, provide superior customer service, enhance productivity, and facilitate communications. With Toshiba Stratagy voice processing, your employees won't miss calls, messages, or opportunities, improving your company's efficiency and bottom line.

Selection Of Telephones For Every Application
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Toshiba digital telephones are both stylish and efficient. Their high functionality allows your employees to maximize the benefits of the system's capabilities, improving both internal and external communications
 

Seamlessly Integrate Remote Employees Into Your Main System

Strata CTX100 enables you to extend your telephone system throughout multiple buildings in a campus-style distributed configuration. It’s as easy as connecting expansion cabinets remotely from the base cabinet with fiber optic cables.

Streamline Call Center Functions For Greater Profitability
Call centers have become important strategic business tools. A well-managed call center can serve customers quickly, efficiently, and cost-effectively, providing an important competitive advantage.

With its server-based Automatic Call Distribution (ACD) features, the Strata CTX100 system lets you effectively allocate inbound calls among your call-handling agents. Strata CTX100’s flexible new ACD solutions enable your employees to focus on performing productive tasks and providing excellent customer service. Your call center will operate at peak efficiency, increasing revenues as a result.

Call Answering Capabilities 

CTX100 has many basic and advanced features that can help your business operate more efficiently on an every day basis

Multiple System Networking Brings All Your Offices Together 

You can network multiple Strata CTX100 systems – the ideal solution if you have a large system configuration and/or have offices in various geographic regions. You’ll provide these capabilities for all your offices:

• One integrated telephone system
• Centralized attendant services
• Share one central voice mail system
• Coordinated extension numbering simplifies network-wide dialing
   

• Eliminates long-distance toll charges between your main office and branch offices.
• Reduce cost by transmitting voice and fax calls via the Internet or your private intranet.
• By sharing applications among all your offices, you’ll enhance both cost-effectiveness and customer service.
   

Integrated Services Digital Network (ISDN)*

• Primary Rate Interface (PRI)
  Designed as the trunk interface to the ISDN network, PRI is used to send and receive voice and/or data calls over the same network. The call-by-call feature enables PRI channels to be dynamically allocated as needed for use of a variety of services, such as DID, Tie, FX, WATS, 800, etc., on demand.
  
   
• Basic Rate Interface (BRI)
  Station side connection provides a low-cost ISDN solution, enabling you to connect devices such as a PC, LAN bridge or router, Internet access device, video conference terminal, group IV fax, ISDN telephone, or other devices that benefit from an all-digital transmission link. Trunk side connection enables BRI lines to be used by all telephones for incoming and outgoing calls.
  
   
• Cost-Saving Applications
  PRI can save money by enabling the call-by-call use of the channels on the PRI link for a variety of services on demand. BRI provides a low-cost solution for high-speed LAN and Internet access, plus video conferencing applications. Calling Number Identification Services (CNIS) and Dialed Number Identification Service (DNIS) are provided over ISDN lines at no additional monthly charge. With its superior speed and faster call setup, ISDN helps you maximize productivity.

*Some features implementation may require additional auxilliary equipment.

Computer Telephony Integration (CTI)

• CTI increases productivity and reduces cost by creating an integrated business information system.
• Call information and control at the system level is available on the Strata CTX100 LAN, allowing sophisticated CTI applications.
• Caller identification, automated dialing, automated call routing, and other CTI applications maximize communication efficiency.
• Enables you to control, handle, and identify calls with ease using computer screen displays.
• Ideal for streamlining call center operations.
   

Features That Provide Reliability and Peak Performance

• The Strata CTX100 system includes Toshiba engineering innovations that provide superior reliability compared to similar-sized systems, assuring top performance day in and day out.
• Large Scale Integration (LSI) technology makes circuit design compact and efficient. Toshiba proprietary gate arrays save vast amounts of space by using the latest LSI technology. More circuitry fits onto smaller circuit cards for a more compact design, minimizing AC power requirements and generating less heat. This maximizes product life and reliability.
• Strict design standards are used by Toshiba engineers. Components are selected only after they are thoroughly evaluated for performance in high temperatures and other severe conditions affecting reliability. Before manufacturing, all equipment undergoes a series of proprietary tests that analyze environmental, EMI, electrostatic, and stress factors.
• Built-in power surge protection is provided by the Strata CTX100’s switching-type regulated power supply that provides line filtering and is protected by circuit breakers that can be reset. This design assures that the Strata CTX100 has one of the most reliable power supplies available. As a precaution, Toshiba also recommends the use of external primary power surge protectors, especially in areas where lightning often occurs.
• Built-in gas tubes on ground and loop start CO line cards help provide secondary protection of each circuit from lightning and other power surges.
• Stored program control keeps all programming, option settings, and customer database information in Random Access Memory (RAM). A lithium battery in the CPU, with a life span of at least six years, preserves RAM when AC power is unavailable. There is no volatile memory loss and no need for external memory storage components.
• Since there are no moving parts, stored program control data is much safer and the Strata CTX100 system is much more reliable than systems using disk drives to store data. The absence of moving parts also reduces heat generation, resulting in longer life and greater reliability.