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ESI Voice Mail

To retrieve messages while at your phone:

1. Press MSG when flashing
2. You will be prompted for your security code
3. Enter your security code (default is your Extension #)
4. You will hear new messages first, then saved messages
5. Press 7 to delete, press 9 to save, press 99 to save as new

To retrieve messages from another phone within your office:

1. Dial “1” from any ESI phone
2. Wait for the voicemail to begin speaking
3. Press the * (star) key followed by your extension number
4. Enter your security code
5. Retrieve your messages

To retrieve messages from an off-site location:

During office hours:

1.      Call the main phone # and ask to be transferred to voicemail

2.      Wait for the voicemail to begin speaking

3.      Press the * (star) key followed by your extension number

4.      Enter your security code

5.      Retrieve your messages

After hours or on the weekend:

1.      Call the main phone number

2.      Wait for the voicemail to begin speaking

3.      Press the * (star) key followed by your extension number

4.      Enter your security code

5.      Retrieve your messages

To transfer an outside caller directly to someone’s voicemail box:

1.      Tell the caller you are going to transfer them

2.      Press the blue voicemail button

3.      Dial that person’s extension number (If they have a direct appearance on

your phone, you can press that button instead of dialing their extension number)

Recording Messages and Setting Passwords

Recording the main greeting:

1.      Press “prog” + “hold” keys on any ESI phone set

2.      Enter the administrator password followed by the “#” key

3.      Press “6” on the keypad

4.      Press “1” for the main greeting

5.       Enter the ID number you want to record followed by the “#” key (usually will be 1)

6.      Follow the prompts to complete the recording

7.      Repeat these steps for additional ID’s (step number 5) to be recorded

Recording the main greeting from an off-site location:

During business hours:

1.      Call the main phone number and have someone transfer you to voicemail

2.      After the voicemail begins speaking, dial ** (the star key twice) then your administrator password followed by the # key

3.      Then follow the prompts to change the recording

After hours or on the weekend:

You will go directly into voicemail, then follow steps 2 and 3 above

Recording your personal greeting:

1.      Press “prog” + the “blue voicemail” key

2.      Press 1

3.      Select greeting or just press the # key

4.      Follow the prompts to finish the recording

Setting up or changing your personal Voicemail security code:

1.      Press “prog” + the “blue voicemail key”

2.      Press 5

3.      Follow the prompts to complete

Recording greeting in a Guest or info mailbox:

1. Press “prog” +  *
2. Enter the number of the mailbox you wish to record a greeting for followed by “#”
3. Enter the administrator password followed by the “#” key
4. Follow the prompts

For

For more help on-line go to   http://www.esi-estech.com   and click the HELP link, or at any time

pleaplease feel free to give us a call with any questions about your new ESI Phone and Voicemail System.

Or,