Overview
Call-handling
Unified messaging
Call-logging
Contact management
Station programming
Requirements
Overview
- Visually Integrated Phone — Integrates with ESI 48-Key Feature Phone (Digital or IP) and Microsoft® Outlook® 2000, 2002, or 2003.
- Uses familiar Windows®/Outlook interface — Reduces or eliminates need for training.
Call-handling
- Call Control window (shown) — Provides ESI Feature Phone functions on-screen. The Quick Call™ list makes it easy to dial those whom you call most often (see “Contact management”).
- Customizable function buttons — You can easily set eight of the 12 buittons so that each of your most frequently used functions is just a click away.
- Simplifies setup of conference calls — Visual interface shows Caller ID** information for all participants, making it clear who’s connected and when.
- Provides TAPI support for use with not only Outlook but also other TAPI-compliant software for outbound dialing, “screen pops” and more.
Unified messaging
- Manages voice mail and e-mail from the same Outlook
Inbox:
- Synchronizes automatically with ESI phone system’s voice mail — Regardless of whether you use the phone keys or the VIP interface to handle a voice message, the voice mail display in Outlook provides a continually updated indication of new, old, and deleted messages.
- Shows Caller ID data for each message — Just as ESI Phones typically show Caller ID information, VIP displays that information in the Subject line in the Outlook Inbox for each message.
- Plays back through phone — Some unified messaging products cause all messages to be played back through the PC audio system. However, VIP uses the audio capabilities in the ESI Feature Phone, so the user can still pick up the handset to hear messages privately. This also keeps you from having to use a headset with the PC.
- Saves voice messages as .WAV files, but only when desired — Unlike less intelligent unified messaging solutions, VIP gives you a choice of whether to save a message as a .WAV file. This spares your network the burden of moving large .WAV files every time someone in your office gets a message.
Call-logging
- Call Log — Tracks all calls coming into and from
your station:
- Missed Calls Log — Shows when callers hang up without leaving a message, so you can call back even those reluctant to use voice mail.
- Recycle Bin — Keeps up to 10*** of your most recently deleted voice messages — any of which you can restore quickly if you deleted it by accident.
Contact management
- Works with Outlook contacts — Keeps all your contacts in one place.
- Synchronizes with ESI phone system’s speed-dial lists (“Dexes”) — The phone system’s Esi-Dex lists are a valuable source of contact information. Whenever a contact is added to or deleted from the phone system list, VIP automatically makes the change in the appropriate VIP list — Company Speed Dial, Station, or Remote Location.****
- Quick Call list — Part of the Call Control window. Drag-and-drop preferred Outlook contacts here for easy double-click dialing.
Station programming
- Familiar tabbed Windows interface — Simplifies programming of ESI Feature Phone station features. Manage external message notification (shown, below), personal greetings, programmable feature keys, and more.
Requirements
ESI hardware
- IP E-Class Generation II, IVX X-Class, IVX E-Class Generation II, or IVX S-Class Generation II with installed Network Services Processor (NSP). NSP is standard on X-Class, optional on other models.
- ESI 48-Key Feature Phone (Digital or IP).
- Highly recommended: Caller ID service from
telephone provider. [It’s possible to use VIP without CID service,
but many of the product’s most compelling features require it.]
Computer system
- One of the following operating systems:
- Microsoft Windows 98, 2000, ME, or XP
- Microsoft Windows NT 4 with Service Pack (Workstation only)
- Microsoft Outlook 2000, 2002, or 2003
- Intel® Pentium® II 400 MHz processor or better
- 128 MB RAM
- Hard drive free space:
- 20 MB for VIP software
- 3 MB for temporary setup files
| * | Requires optional Network Services Processor (which is built-in on IVX X-Class). |
| ** | Requires Caller ID service from your telephone service provider. |
| *** | Up to five if the system is IVX S-Class Generation II with two-hour voice mail. |
| **** | Remote Location List for use only with ESI’s Esi-Link multi-site VoIP product. For more information, click here. |