The Full E-Class Details:
||IP-related features described herein are standard on
IP E-Class (IP 200e, IP 40e) and optional on IVX E-Class (IVX 128e,
IVX 72e). Consult your Certified ESI Reseller for more details.
- Full integration
One cabinet contains a phone system, voice mail/automated attendant and
automatic call distributor, all working together as an integrated whole.
message-on-hold (MOH) recordings
This feature provides a professional sound without licensing fees. Use the
three supplied music tracks, or record and use up to five of your own.
- Auto attendant
Provides extensive call routing, including directories, automatic
day/night operation, off-premises transfer, pager notification and more.
- Automatic call
ACD places sales or service personnel in departments and either (a.)
routes a call to the longest-idle agent or (b.) places the call on hold if
all agents are busy and then immediately connects when the first agent is
available. Constantly updates IP Feature Phone display regarding queues
and wait times.
- Highest voice
Records voice messages with 64-kilobit-per-second sampling, for the
highest quality sound a telephone line can carry.
- Call statistics
Delivers detailed reports at the touch of a key and provides SMDR.
- TAPI support
(Basic Telephony Service.) Provided through the connection between the
workstation and the host ESI Feature Phone.
- T1/PRI support
Lets larger offices make fullest use of broadband lines.
- Up to 30 fully
functional analog ports
Each allows voice mail, park/retrieve, transfer, page, call waiting,
off-premises message delivery and more.
Includes the ability to include up to 24 people in conferences, and
a conference may contain up to four parties; so an E-Class system can
support six conferences of four parties each (or eight conferences of
three parties each).
Calls any number from three separate lists (personal, station and system);
uses Caller ID* information or direct keypad
overhead paging interface
Allows intra-system paging through the speaker built into the ESI Feature
Phone or through an ancillary overhead paging system.
- Built-in QoS
Quality-of-service control, built into the system, mitigates network data
bursts’ effects on voice quality.
Voice mail features
- 16 built-in
voice mail ports
“Always-on” channels available for voice mail, auto attendant, call
recording without using system trunks of station ports.
Delivery to a cell phone or home phone combined with pager notification,
for extensive notification capability.
- Urgent messages
Can deliver higher-priority messages first.
- Message Recycle
Remembers, and can restore, each mailbox’s 10 most recently deleted
- Quick Groups
When a user wants to share a message with several other users, this
feature lets the user do so by just pressing VOICE MAIL and the
appropriate station keys.
- Quick Move
Press a station key during live recording to move the message
automatically to that user’s mailbox.
- Virtual Mailbox
A programmable function key “tied” to any mailbox; allows simplified
monitoring of a second mailbox.
Pre-record up to three greetings and assign them to a programmable key for
Allows a caller forwarded to a user’s voice mailbox to page the user over
the user’s business’s internal overhead paging system.
Lets one station user QuickPage another station by pressing a designated
QuickPage key followed by either a station extension or a programmable key
set for a station.
- Guest mailboxes
Make it possible to give voice mail to personnel (such as those in outside
sales or manufacturing) who may not have actual extensions assigned to
them. A guest mailbox can be handled like a regular extension (e.g.,
listed in the directory, assigned a station key, etc.).
- Info mailboxes
These can be used to give callers information on a variety of different
subjects by “publishing” these mailbox numbers.
The broadcast mailbox is used to leave a single message in all of the
system’s station users’ mailboxes.
- Group mailboxes
Each E-Class system supports up to 16 group mailboxes with up to 32
members each. Users can set or change the list of group mailbox members.
On a mailbox-by-mailbox basis, the system can be programmed to call an
off-premises number or another extension to deliver messages and/or dial
to an external commercial paging network to activate a user’s pager.
- Cascade paging
Ten cascade paging mailboxes can be assigned to anyone who requires
escalating levels of paging beyond the single level available in all user
- Q & A mailboxes
Ten question-and-answer (Q & A) mailboxes can store to 10 questions each.
The individual answer segments recorded by the caller are stored as a
single message, with the answer segments separated by short beep tones.
- Optional Esi-Mail
Lets you easily manage both voice mail messages and e-mail
from your Microsoft®
Outlook® 2000/2002 Inbox
on your Windows®-based
computer. The revolutionary Esi-Mail is a quick and simple
installation and doesn’t require a server (or the valuable time of
your IT personnel).
Auto attendant features
- Six levels, 100
The many branches allow setup of a more caller-friendly answering
environment, including a company directory.
unlimited call routing — Includes off-premises transfer,
pager notification, more.
- Call waiting
Display shows both calls’ Caller ID*
information; user can toggle between calls by pressing the FLASH
- Enhanced Caller
ESI’s patented enhancements allow one-keystroke return of a call as well
as quick addition of the caller to the user’s speed-dial list.
- One-touch access
to a number of features
This lets the user press dedicated keys rather than having to remember
multi-key codes. To access voice mail, the user just presses VOICE MAIL;
to perform a conference call, CONF; or, to transfer a call,
- Esi-Dex built-in
- Works with Caller ID* to
keep an alphabetical speed-dial list; accessible with a keystroke and
shown on the display.
- Three separate speed-dialing lists: personal, station
- Users can make entries directly from the IP Feature
Phone keypad, as well as scroll through lists (to save time, users can
select which names to view within each list).
- Missed Call Key™
Allows review of Caller ID* data of an
extension’s last 10 unanswered calls in which each caller didn’t leave a
message. The user can return each call by pressing one key.
- Live call
Record a conversation, conference call or personal reminder memo for later
playback, as well as moving or copying to others’ mailboxes.
- Live call
Works like a home answering machine; the user can listen to a message
while someone leaves it. The user can pick up the handset at any time to
take the call or just let the caller continue to leave a message in
- Verbal Help Key™
and Verbal User Guide™
These use hundreds of prompts to guide users through virtually every
feature of the system.
- Virtual Answer
For use when one is already on another call but wants to give special
attention to a second call that’s in call waiting. Set as many as two
programmable feature keys to be Virtual Answer Keys. Each plays a recorded
greeting telling the caller the user knows he/she is calling and,
depending on programming and how the prompt is recorded, can also give the
caller an easy way to dial out to another extension where he/she can gain
Lets authorized personnel silently observe (and record) station-to-outside
Allows a caller forwarded to one’s voice mailbox to reach the user at an
external number (e.g., home phone or mobile phone).
- Dedicated HOLD
Supports both system-wide and exclusive (station-specific) hold. Permits
virtually unlimited hold “orbits.” (Also supports hold/retrieve with
analog phones.) Holds calls for easy pickup at any station without
elaborate codes to remember. For exclusive hold, just hold down
the key for a second.
- Optional 60-Key
Programmable feature keys
The programmable feature keys can be programmed as follows:
- CO line key
Provides direct access to a particular desired line.
- Station key
Provides direct access to, and lamp information for, extensions,
departments, guest mailboxes, etc.
- Speed-dial key
Provides one-touch key for outside calls.
- Special feature
Can be set to provide one-touch access to the following features:
- Overhead paging key
- Message monitor key
- Manual day/night mode key
- Background announce key
- Service observing key
- Personal greeting 1
- Personal greeting 2
- Personal greeting 3
- ACD agent log on/off key
- ACD agent wrap key
- ACD administrator key
- Missed Call key
- Headset key
- Virtual Mailbox Key
- Virtual Answer Key
- Call forward key
Analog extension ports
Up to 30 analog extensions (28 on IVX) can be programmed,
based on the number of cards installed in the system. The ports can be
Designed to provide for standard 2500-type phones.
- Common ringer
Connected via a tip-and-ring pair; will apply ring voltage whenever a line
rings in night mode.
If the auto attendant detects a fax tone, it will automatically forward
the tone to the analog port programmed as a fax device.
Incoming calls for a modem can be manually transferred to the modem
extension; also, the modem can automatically generate outbound calls.
- Door phone
A telephone connected to this port will automatically dial the programmed
ring-down extension number whenever the set is taken off-hook.
||Configuration specs =
CO (Central Office) outside lines × ESI Feature Phones × analog ports.
||Requires Caller ID service
from your telephone service provider.